The Information Technology Support (IT) program provides students with the basis to become an IT support professional in a help desk environment in just one semester.
The 它支持 certificate program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace through instruction that includes hands-on implementation practices using current IT tools.
The 安诺卡技术学院 Information Technology (IT) Support certificate is a 15-credit program and is designed to prepare graduates to successfully compete for entry-level positions in the IT field.
The program provides students with the basis to become an IT support professional in a help desk environment. This is an entry-level IT position, which involves technical support of end users. IT support professional provide assistance to other employees within or outside of the organization with common IT problems and questions. 它支持 professionals work with the ticketing system in the organization to ensures issues are escalated appropriately and resolved. The curriculum combines theoretical design instruction with hands-on implementation practices using current IT tools. 学生 learn the skills necessary to be successful IT support professionals.
The 它支持 certificate program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace.
- 在鉴定中运用批判性思维技能, analysis and resolution of information technology problems.
- Exhibit interpersonal skills and a professional attitude while working in an information technology environment.
- Clearly express ideas and information in written and spoken form.
- Analyze, design and document system specifications to meet client needs.
- 应用 project management techniques to solve business problems.
- Collaborate with a team to design and develop customer software-based solutions and integrate them into the user environment.
学生 can choose to complete this program part-time. Part-time students will take longer to complete their program than students who follow the full-time sequence listed on the official program guide.
Because every course may not be offered each semester, it is important for part-time students to reach out to their faculty advisors for help in planning their long-term, 兼职课程顺序.
Additional to be added until you reach desired credits:
伊特1011 -编程逻辑 & 设计
伊特1016 - Web开发技术
Degree students must take MATH 1550 Introduction to Statistics which requires a ACCUPLACER QAS (Quantitative Reasoning, 代数 & 统计学)265分. 学生 who do not meet any of the prerequisites must take the appropriate developmental math course(s) (MATH 0801 Basic Math and/or MATH 0900 Elementary 代数) as determined by the placement chart before taking MATH 1550.
For detailed questions about your program or to plan your long-term part-time sequence, 联系你的指导老师.